Buffering Issues on Smart TVs

Created by: Taylor F

Modified on: Fri, 1 Nov, 2019 at 8:21 PM

If you are experiencing buffering issues on your Smart TV, you can try the following:

Note: these instructions assume your TV is connected to your internet router via cable. We do not recommend using WiFi. 

  • Turn off the TV, unplug it for 1 minute, then plug it in and turn it back on.
  • If that doesn’t work, restart your router.

If you are still having trouble, go to the Smart IPTV app menu and follow these steps:

  • Change the Stream Player Type from WEBOS to NC auto or vice versa.
  • If you have HLS mode as an option, turn it off.


  • If you are still having trouble, you may need to reset your router. Instructions here.
  • If all else fails, try reinstalling the app.

As a final note, be aware that VOD (Video on Demand) uses a lot of cache, and many Smart TVs do not have much memory. Using a USB stick to augment the memory may help

Taylor is the author of this solution article.

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