Finding your Virtual and Software MAC Addresses

Created by: Taylor ffitch

Modified on: Fri, 1 Nov, 2019 at 6:54 PM


To use Smart STB with your Smart TV, you’ll need two important MAC addresses:

1) the Virtual MAC address: provide this MAC address to activate the streaming service for your Smart STB.

2) the Software MAC address: provide this MAC address to activate the Smart STB app itself.

Here’s where to find them:

Open the app on your TV:

 

When you see the Loading Portal... screen, push Enter/OK on your remote. 

 

  

You’ll see the screen below. Select System Settings.


 

On the next screen, select Device info.

 

 

You should see the information you need as shown below.

 

T
Taylor is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.