We strive to provide you the best and fastest service possible. That’s why we invested in a range of support options to help you diagnose and troubleshoot problems if something goes wrong.
- Our friendly support bot: https://franqie.com/
Look for this icon in the lower right corner of our homepage. Just type your question and our bot will help you find answers right away.
- Our support portal: https://franqie.freshdesk.com/support/home
Here you’ll find a wealth of articles to help you get underway immediately. This is also where you can submit and track a help ticket. Look for articles in the following categories:
- Getting Started: Questions about Franqie products and services
- Purchasing Questions: All you need to know about shopping at Franqie
- Usage Guides: Instructions related to installation and usage of Franqie services
- Troubleshooting: Guidelines in case something goes wrong
- Our community forum: https://franqie.freshdesk.com/support/discussions
Get community support and discuss issues with other users.
- Submit a help ticket on our website: https://support.franqie.com/support/tickets/new
Create a ticket in our system to make a service request and track its progress.
- E-mail us: email@example.com
Sending an e-mail to our support e-mail address will automatically open a help ticket. This way we can better track the progress of your service request.
- Chat with us: you can find our staff on our Support website, https://support.franqie.com
Chat live with our team to get answers to quick questions, as well as a wealth of information in the chat FAQ. Please be aware that our staff is not always available immediately, but if you leave a message in the chat application we will respond as soon as possible.
We are here to help!