Self-Service Support Options

Created by: Taylor F

Modified on: Tue, 15 Oct, 2019 at 12:32 AM

We strive to provide you the best and fastest service possible. That’s why we invested in a range of support options to help you diagnose and  troubleshoot problems if something goes wrong.

  • Our friendly support bot:
    Look for this icon   in the lower right corner of our homepage. Just type your question and our bot will help you find answers right away.
  • Our support portal:
    Here you’ll find a wealth of articles to help you get underway immediately. This is also where you can submit and track a help ticket. Look for articles in the following categories:
    • Getting Started: Questions about Franqie products and services
    • Purchasing Questions: All you need to know about shopping at Franqie
    • Usage Guides: Instructions related to installation and usage of Franqie services
    • Troubleshooting: Guidelines in case something goes wrong
  • Our community forum:
    Get community support and discuss issues with other users. 
  • Submit a help ticket on our website:
     Create a ticket in our system to make a service request and track its progress.
  • E-mail us:
     Sending an e-mail to our support e-mail address will automatically open a help ticket. This way we can better track the progress of your service request.
  • Chat with us: you can find our staff on our Support website,
     Chat live with our team to get answers to quick questions, as well as a wealth of information in the chat FAQ. Please be aware that our staff is not always available immediately, but if you leave a message in the chat application we will respond as soon as possible.

We are here to help!

Taylor is the author of this solution article.

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