Reporting Problems

Created by: Taylor F

Modified on: Mon, 14 Oct, 2019 at 6:18 AM

Report Problems is a place to report an issue with a specific channel. That way other users who encounter the same issue will be able to see that the issue has been reported and is being resolved. 

Users can up-vote a problem if they are experiencing the same issue. Problems with more votes will be given higher priority. 

For example, you might report:

  •  A channel that is not working
  • The wrong channel (i.e. the channel labeled Sport 1 is streaming Sport 6 instead)

Once you have created the report, other users can up-vote it if they are experiencing the same issue. This helps us prioritize issues and identify the cause.

Before submitting a report, first search the community forum to see if it has already been reported:

 How to search for a Problem Report in the  Community Forum

Step 1

Go to and click Community Forum.


Step 2

Click Report a problem:

Look for a topic post reporting the same issue you are experiencing. If you see one, just click “Like” and add a comment. 

If you don’t see a topic that matches your problem, you can add one by clicking “Start a New Topic.”

How to Report a Problem:

Please use the following format when reporting a problem:

 Subscription Plan:
(example: Entry, Forrest, Classic, Premium)


 Subscription Plan:
Polsat Sports FHD PL
Not working (or, not correct audio stream, or, not correct stream)

Your participation in the community forum helps us to improve our service!





Taylor is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.