Plese make sure, if there is an issue on Classic please do the following:
1) if MAG, please make sure they use our portal address: http://mag.franqie.xdns.pro/c/
2) If you use m3u, make sure you use the correct m3u and update the m3u in their apps (for example, Smart IPTV app). Our m3u always start with: http://tv.franqie.xdns.pro/get.php?....
3) For m3u users, you may check the validity of your subscription using https://franqie.com/feed2/ . If the result shows the subscription details then it should be working. If not, make sure you enter a valid/active subscription.