Connection Problems and Geo Blocking

Created by: Franqie F

Modified on: Sun, 20 Oct, 2019 at 1:23 PM

When you encounter connectivity issues with some streaming services, the cause may be that your ISP (Internet Service Provider) is blocking, throttling (making the connection slower) or limiting traffic for their users. Providers in UK, Ireland and Germany are known to play you those tricks.

There are several issues and solutions for this problem, we will discuss some of them below.

In below image, you see the typical data-flow from right (Your Home) to left (the Providers of content, streaming services, shops and so on). In the middle you see the role of the ISP, basically, this is what the ISP does for you:

1) they provide you DNS services: when you type, the DNS service looks up the IP address of and uses that to connect to the servers of Google

2) they provide you the connectivity and share the bandwidth they have with other users

The thing is also that ISP's control all traffic. If there is traffic which in their opinion interferes with their services, for example, if one of the services uses much bandwidth (data), they can Throttle (lower your connection quality and speed) or block the connection to that service. This happens for example with Netflix and Hulu content which is not in your home country (you live in UK and want to watch Netflix US).

Some countries are very active in regulating internet traffic (like mentioned earlier, UK, Ireland and Germany), others respect the freedom of internet and do not interfere much and let users take their own responsibility in what they do and not.

So, if you find yourself in trouble with accessing some content you love, like, accessing the US content of Netflix, Hulu or a webshop you want to buy something at, you will need to bypass the restrictions of the ISP.

Below a few solutions which can help do just that (from easy to a bit more difficult to implement).

1) replace the DNS service, which is by default the one your ISP provides, with a generic global DNS.

A good one is for example the Google DNS'es and or the one of CloudFlare, but if you Google around, you might find some other DNS services which suit your needs.

Using the DNS of your ISP, gives your ISP the possibility to control your connectivity by deleting entries from this database so, for example, your device will not resolve or find the IP address of a website like When you change the DNS to Google DNS, this will resolve the address and find the actual server. Best is to change the DNS settings in your router, if that is not possible try setting them in the device you use.

2) use a VPN connection.

If a change of DNS does not help, it may be the case that the traffic is being analysed and blocked. When you access internet thru your ISP, all your traffic is open and readable by anyone. This might not be something you like (because of security and protecting your privacy). Using an open connection, enables your ISP to see what you are doing and analyse your traffic. This gives the ISP the possibility to block content. 

When you set up a VPN connection, this will create a tunnel between you and the internet and ensures that ISP's and other unwanted authorities can see and track your activities. In this case, your traffic can't be blocked because no one can see what the traffic actually is.

For Franqie customers, we offer full VPN solutions of Nord VPN (see with a discount of 20%!!! If you are interested, you can order Franqie.COM and will get the activation code for the reduced price!

You can also first get a 7 days free trial for Nord VPN here;

After the trial, to continue the service, just order the Nord VPN here with Franqie and you will get the voucher and instructions to activate your account or add additional periods to an existing account.

3) use Smart DNS services.

Smart DNS Proxy is a DNS service that allows you to unblock websites, access streaming services such as Netflix, Hulu, BBC iPlayer, Pandora, and many others. It works on any device, it is faster than VPN but will not give you the security and privacy which you get form VPN because the traffic is open and not in a VPN tunnel.


In some cases, changing the DNS to the Google DNS addresses will fix issues. For countries which have more strict ISP's we would advise to add a VPN service. Our pick for VPN supplier would be

Franqie is the author of this solution article.

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