Can I extend my line before it expires?

Created by: John M

Modified on: Fri, 28 Sep, 2018 at 4:35 PM

If  you have an existing subscription and intends to renew, your subscription status must have an "Active" status thus it is encourage to renew a subscription BEFORE it expires. If you try to renew an "expired subscription", it will only be put On Hold because the system can no longer find an active account.

To know the status of your subscription, please check the details here: CHECK SUBSCRIPTION

An existing or unexpired subscription should have an "Active" status as below (sample only, please disregard the date)

John is the author of this solution article.

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