Report Problem is for channel reports, the idea is that clients, if they see an issue with a channel, report that problem so other clients see that the issue is already reported and being worked on.
Customers van vote-up a problem if they experience the same issue. More votes will result in higher priority.
- Channel not working
- Wrong channel. A client has a subscription with Forrest and reports that one of the channels is streaming the wrong channel, channel name is Sport 1, so client expects stream of Sports 1, but Sports 6 is being displayed there.
create a forum entry for that. If other users have same issue, they can “vote-up” and let us know that they also have the same issue.
How to search for Channel Problem in Community Forum
Go to https://franqie.freshdesk.com/support/home and click Community Forum.
Click Report a problem.
How to report/vote for a Channel Problem.
1. Try to look for a topic with the same channel issue that were reported. If you see more subscriber that experiencing the same channel issue. Just click "Like" and make a comment.
2. To make a new topic for your Particular issue
To make a report please follow this format:
Subscription Plan: (example: Entry,Forrest, Classic, Premium)
Subscription Plan: Forrest
Channel(s): Polsat Sports FHD PL
Problem: Not working (or, not correct audio stream, or, not correct stream)
Your cooperation to our Community Forum will help improve our service.