Where and how to report channel problems?

Created by: Ronald Suan

Modified on: Wed, 15 May, 2019 at 8:14 AM


Report Problem is for channel reports, the idea is that clients, if they see an issue with a channel, report that problem so other clients see that the issue is already reported and being worked on.


Customers van vote-up a problem if they experience the same issue. More votes will result in higher priority.

Example:
- Channel not working
 - Wrong channel. A client has a subscription with Forrest and reports that one of the channels is streaming the wrong channel, channel name is Sport 1, so client expects stream of Sports 1, but Sports 6 is being displayed there.

create a forum entry for that. If other users have same issue, they can “vote-up” and let us know that they also have the same issue.

How to search for Channel Problem in Community Forum

Step 1

Go to https://franqie.freshdesk.com/support/home and click Community Forum.




Step 2


Click Report a problem.





How to report/vote for a Channel Problem.



1. Try to look for a topic with the same channel issue that were reported. If you see more subscriber that experiencing the same channel issue. Just click "Like" and make a comment.

2. To make a new topic for your Particular issue



To make a report please follow this format:

Subscription Plan: 
(example: Entry,Forrest, Classic, Premium)
Country:
Channel(s):
Problem:

Example:

Subscription Plan: 
Forrest
Country/Region: 
Poland
Channel(s): 
Polsat Sports FHD PL
Problem:
Not working (or, not correct audio stream, or, not correct stream)


Your cooperation to our Community Forum will help improve our service.

R
Ronald is the author of this solution article.

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