When will I get my order delivered?

Created by: Franqie F

Modified on: Wed, 12 Sep, 2018 at 2:24 PM

We offer super fast delivery for expedited orders within 20 minutes! If we fail you, we pay back the extra cost for this service (2EUR).

Normal orders are delivered between 20 minutes and 3 hours approximately, depending on the delivery que. We always deliver expedited orders and paid orders first, when all paid customers are served, we deliver free trials.

For complex orders and orders with issues, delivery time can exceed 3 hours. In dome cases, such orders are put in the "On hold" status. An example of such is a renewal order where it is not clear what to renew or the an renewal order where the old subscription is already expired before renewal. In such circumstances we might get in touch with you to clarify what is needed before we can execute.

Franqie is the author of this solution article.

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