Despite our technical staff works 24/7 to keep the provided services active, the customer support desk is available on below timescale;
Monday - Saturday: 8:00am - 8:00pm UTC time
Sunday: 11:00am - 8:00pm UTC time
Monday - Saturday: 6:00am - 6:00pm UTC time
Sunday: 9:00am - 6:00pm UTC time
Our response times:
We aim to respond as quickly as possible and find a resolution of your problems.
Within the above mentioned support hours we aim to answer you within 20 minutes (first response) on your chat or support ticket.
Finding a solution for your problems is sometimes more consuming, we aim to deliver according below;
- For lower priority issues (some of the functionality is not working) we aim for a resolution time of 3 days.
- For higher priority issues (most of the functionality is not working) we aim for a resolution time of 1 day.
Determining the priority is at the discretion of the Agent who is helping you.