How Self Service can help you?

Created by: Info Franqie

Modified on: Wed, 15 May, 2019 at 7:50 AM


We try to provide you the best and fastest service possible. Thats why we invested in an extensive Knowledge Base, a forum where you can talk to other users and diagnostic tools to troubleshoot if something goes wrong.


All these will help you solve most of the issues very quickly so you don't spend time waiting on the support desk to answer your tickets. Of course, if you get stuck, despite all the provided material, we are here to help!


Below we listed the self service tools you can use;


  • Our friendly support bot: https://franqie.com/
    On our homepage you can select to get help from out bot (right bottom on the screen). Just ask questions and our bot will help you find the answers very quickly so you don' t have to wait for support staff.
    Look for this button: 
  • Our support portal: https://franqie.freshdesk.com/support/home
    Here you can find a wealth of information and articles to help you on your way immediately. Here you also can send us a ticket and track your previous tickets.
    here you can choose for the following help categories:
    • Getting Started: Questions about Franqie products and services

    • Purchasing Questions: All you need to know about shopping at Franqie
    • Usage Guides: Instructions related to installation and usage of Franqie services
    • Troubleshooting: Guidelines in case something goes wrong




So, if you need any help, we are here to support.

I
Info is the author of this solution article.

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