How to get in touch for support?

Created by: Info Franqie

Modified on: Wed, 15 May, 2019 at 7:21 AM

Below we listed the channels in the case you need support from our side;

  • Our friendly support bot:
    On our homepage you can select to get help from out bot (right bottom on the screen). Just ask questions and our bot will help you find the answers very quickly so you don' t have to wait for support staff.
    Look for this button: 
  • Our support portal:
    Here you can find a wealth of information and articles to help you on your way immediately. Here you also can send us a ticket and track your previous tickets.
    here you can choose for the following help categories:
    • Getting Started: Questions about Franqie products and services

    • Purchasing Questions: All you need to know about shopping at Franqie
    • Usage Guides: Instructions related to installation and usage of Franqie services
    • Troubleshooting: Guidelines in case something goes wrong

  • E-mail us:
    Sending an e-mail to our support e-mail address will automatically open a ticket. This way we can better track the progress of your service request.

  • Chat with us: you can find our staff on our Support website,
    Here you can chat with our team for quick questions and answers and find a wealth of information in our FAQ in the chat application. Please be aware that our teams are not always available but if you leave a message in chat, you always will get a response as soon as possible.

So, if you need any help, we are here to support and by now, you know where to find us

Info is the author of this solution article.

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